Business conditions of e-shop www.cannature.eu

1. These terms and conditions apply to purchase contracts concluded at a distance through the online store on the website www.cannature.eu (hereinafter also "Online Store"), and by sending the order, the Buyer declares that he has read these terms and conditions and complaint conditions and fully understood their content.

2. These business conditions and complaint conditions are an inseparable part of the purchase contract and are binding for both parties to the purchase contract.

3. Distance Purchase Contract means a contract concluded by the Seller and the Consumer Buyer for the mail order sale of goods and services exclusively by means of communication, in particular the Internet, telephone and electronic mail (hereinafter referred to as the "Purchase Contract").

4. The purchase contract is governed primarily by the relevant provisions of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and amending certain laws (hereinafter the "Act") and these terms and conditions governing the details of their conclusion and implementation. If the buyer purchases in connection with business activities (legal entity), the purchase contract is governed primarily by Act no. 513/1991 Coll. Commercial Code as amended and these terms and conditions.

5. The seller is Cannature sro, with its registered office at Zimná 169/35, 052 01 Spišská Nová Ves, Slovakia, ID number: 507 934 46, VAT ID number: SK212 048 4696 hereinafter referred to as the "Seller", who is also the operator of the Website www.cannature. eu (hereinafter referred to as the "Site") as well as the Internet Store.

6. The contact details of the Seller in relation to the Internet shop are:

a) contact telephone number: :( 421) 911 505 984 on working days between 08:00 and 18:00.

b) e-mail: info@cannature.eu

c) bank connection:

IBAN: SK0583300000002501205628

* Be careful when entering the account number and other data, because in case of incorrect filling in, the goods will not be able to be sent to you afterwards!

7. The Seller is entitled to sell the services (which includes communication with the Buyer, invoicing, sending the service, etc.) through (using) the Online Store.

8. Buyer means the user of the Site, resp. any visitor to the Site who has submitted an order through the Online Store (the "Buyer"). The Buyer acknowledges electronic communication with the Seller primarily through the Internet store, telephone and e-mail communication. If the Buyer purchases in connection with business activities (legal entity), he also states the business name, place of business or registered office, ID number and VAT number.

9. The service is every product published on the Internet shop.

10. The supervisory authority is the Slovak Trade Inspection Authority (SOI), the SOI Inspectorate for the Košice Region. Regional Office of Public Health with its seat in Spišská Nová Ves and Regional Veterinary and Food Administration of Spišská Nová Ves.

1. The color representation of the goods may not correspond exactly to the facts, due to the inaccuracy of the computer's display units.

2. The price of the goods listed in the Internet shop catalog is final. The price does not include costs associated with the delivery and transportation of goods or other optional services. Costs associated with the delivery of goods and costs for other optional services are listed when creating the order and are automatically added to the purchase price of the goods. The seller is a VAT payer.

3. All shares are valid until the stock is sold out, unless otherwise stated for a specific product, or until the validity of the share date.

4. The minimum durability of the products is:

Hemp seeds baked with sea salt - 7 months

Hemp seeds, not hulled - 2 years

Hemp tea - 1 year

1. The buyer confirms that by sending the order he accepts the price of the goods and the business conditions and complaint conditions of the Internet shop.

2. After sending the order, the Buyer will be sent a confirmation email to the e-mail address specified when ordering the goods, by which the Seller will confirm the inclusion of the order for processing. All other information and documents regarding the order will be sent to the Buyer's e-mail address, in particular: the Buyer's billing data, delivery address, product specification, quantity of ordered goods and the final price of the goods.

3. When confirming the order, the total price of the ordered goods and the estimated delivery date will be determined.

4. Before the final sending of the order, the Seller recommends that the Buyer use the opportunity to carry out a thorough inspection of the entire order and study these business conditions and complaint conditions in detail.

1. The purchase contract is concluded by the binding acceptance of the proposal for the conclusion of the purchase contract of the Buyer by the Seller in the form of:

a) e-mail message of the Buyer sent to the Seller to the address: info@cannature.eu

b) The form filled in and sent by the Buyer on the Seller's Internet shop,

c) telephone order,

2. Binding acceptance of the order is an e-mail / telephone confirmation by the Seller to the Buyer about the acceptance of the order after prior acceptance of the order and after verification of availability and delivery date of goods required by the Buyer marked as "order confirmation".

3. Binding acceptance of the order contains data on the name and specification of the goods, the sale of which is the subject of the purchase contract, as well as data on the price of goods and / or other services, name and data on the Buyer, resp. address where

the goods are to be delivered and data on the price, the method of transporting the goods to the agreed place of delivery of the goods for the Buyer, data on the Seller, or other data.

4. The purchase contract may be amended, canceled or supplemented only on the basis of a mutual agreement between the Buyer and the Seller, unless otherwise provided by law or other generally binding legal regulation.

5. If necessary, all other information regarding his order can be sent to the Buyer's e-mail address.

The seller undertakes to supply:

1. The type and quantity of goods at the purchase price and under the terms of payment applicable on the day of dispatch of the order, except for obvious errors, in the event of a significant change in the price of the goods or unavailability of the goods.

2. Goods that are suitably packed to prevent damage during transport.

3. Buyer documents in written or electronic form necessary for its download and use.

The seller is not responsible for:

1. Delayed delivery of goods due to incorrect address of the consignee.

2. Any non-delivery of goods due to unforeseeable obstacles.

The buyer undertakes:

1. Accept the ordered goods, check the integrity of the packaging and, in the event of any defects, report them immediately.

2. Pay the purchase price for the goods in the amount and in accordance with the payment terms valid on the day of sending the order.

1. The buyer is entitled to withdraw from the contract without giving a reason in accordance with Act no. 102/2014 Coll. within 14 days of receipt of the goods. In the case where the goods were delivered separately within one order, the period for withdrawal shall run from the moment of taking over the goods which were delivered last.

2. In accordance with § 7 par. 6 of Act no. 102/2014 Coll. The buyer may not withdraw from the contract, the subject of which is:

a) the sale of goods enclosed in a protective package which cannot be returned for health or hygiene reasons and whose protective package has been broken after delivery,

b) the sale of goods made to the consumer's special requirements, custom-made goods or goods intended specifically for one consumer (custom-made goods),

(c) the sale of goods which are subject to rapid deterioration or deterioration

(d) carrying out urgent repairs or maintenance explicitly requested by the consumer from the seller.

3. The Buyer has the right to unpack and test the goods to find out the properties and functionality of the goods within the period for withdrawal from the contract, but he has no right to start using the goods and return them to the Seller after a few days. Goods used to a greater extent than is sufficient for their testing may not be returned, unless the Seller decides otherwise in a particular case; in this case, the Buyer is responsible for the reduction

the value of the goods resulting from the treatment of the goods which goes beyond what is necessary to determine the characteristics and functionality of the goods. In relation to the condition set out in the previous sentence, only goods which:

a) is in its original condition,

b) does not show signs of major use and wear,

c) is undamaged,

d) is complete (including accessories, instructions, etc.).

4. The Buyer is obliged to exercise the right to withdraw from the contract in writing in paper form or to the Seller's e-mail address. The withdrawal period shall be deemed to have been observed if the notice of withdrawal was sent no later than the last day of the period.

5. The Buyer is obliged to send the goods back to the Seller's address no later than 14 days from the date of withdrawal from the contract. We recommend that the Buyer make a copy of the tax document (invoice) for his own use and send the goods by registered mail and as an insured shipment. It is not suitable to send the goods by cash on delivery, such goods will not be accepted.

6. The buyer is obliged to attach a tax document (invoice) to the package, with complete accessories, documentation, packaging, etc. which was delivered to him. The time limit for returning the goods shall be deemed to have been observed if the goods were handed over for carriage no later than the last day of the time limit.

7. The costs associated with the return of goods shall be borne by the Buyer. According to the available information, an estimate of these costs is expected depending on the size, weight of the goods, the distance from which the goods are returned and the prices at which the carrier selected by the Buyer provides its services in the amount of 5, - EUR without VAT.

8. The seller undertakes to return the purchase price within 14 days at the latest. Payment will be made in the same way as the Buyer used for payment, unless another method of payment has been agreed. Payment for the purchased goods will be paid only after delivery of the returned goods back to the address of the Seller, or upon presentation of a document proving the return of the goods, whichever comes first. In the event of unauthorized withdrawal from the contract, the goods will be returned at the expense of the Buyer.

9. Failure to accept the shipment ordered by the Buyer cannot be considered a valid withdrawal from the contract according to the law. The Seller has the right to demand from the Buyer reimbursement of all costs that are associated with non-acceptance of the ordered shipment. All disputes will be resolved in court, in accordance with the legislation in force in the Slovak Republic. This does not affect the Seller's right to a contractual penalty.

10. In the event that the Buyer fails to fulfill any of its above obligations under these terms and conditions, the withdrawal is not valid and effective and the Seller is not obliged to return all demonstrable payments under these terms and conditions to the Buyer and is entitled to reimbursement of costs associated with by sending the goods back to the Buyer.

1. The buyer can cancel an order that has not yet been processed within 12 hours of sending it by sending a request to info@cannature.eu. The seller does not charge any fees for the cancellation of an order according to the previous sentence. In the case of a paid purchase price, the Seller shall return to the Buyer the paid purchase price or part thereof within 15 days by non-cash transfer to the account from which the purchase price was paid.

2. In the event that the Buyer cancels the order in the period from its confirmation by the Seller to the delivery of goods, he is obliged to reimburse the Seller for all reasonable costs associated with the implementation of the order.

3. The seller has the right to cancel the order due to sale or unavailability of goods. The Seller will immediately inform the Buyer about the cancellation of the order by telephone, in writing or by e-mail. In the event that the Buyer has paid the purchase price or part thereof, it will be returned to him within 15 days by non-cash transfer to the account from which the purchase price was paid.

1. The online store offers the following payment options:

a) Transfer to the bank account of the Seller - payment by deposit to the bank account of the Seller. The Seller's account number will be sent to the Buyer. The order number serves as a variable symbol.

b) Cash on delivery - The most common method of payment, when the Buyer pays the order directly to the courier. The Seller reserves the right to request a deposit from the Buyer.

c) By deposit in the bank account of the Seller

2. The price for the delivery of goods ordered within one order is independent of the number of ordered pieces.

3. The purchase price may not be paid by any vouchers or checks issued by any legal entity.

4. The tax document (invoice) is sent to the Buyer's e-mail address or will be included in the packaging of the goods upon delivery. The warranty card, if delivered with the goods, will be delivered together with the goods, in the packaging of the goods.

5. By sending the order, the buyer also agrees to the electronic sending of invoices. The sent electronic invoices are secured in PDF format against changes in the content and meet all the requirements of a tax document.

6. The goods remain the property of the seller until full payment and acceptance, but the risk of damage to the goods passes through the acceptance of the goods by the buyer.

1. The delivery period begins on the day of receipt of payment to the Seller's account in the case of payment by transfer / deposit to a bank account or on the day of execution of the order in the case of cash on delivery.

2. The usual availability of goods is stated for each product in the Online Store. However, this information is subject to change and the Seller does not guarantee the immediate availability of the offered goods.

3. Unless otherwise agreed, the Seller undertakes to deliver the goods to the Buyer immediately, no later than 7 working days from receipt of payment to the bank account of the Seller or execution of the order in the case of cash on delivery, if the goods did not specify a longer delivery time. If the goods are in stock, they are shipped as soon as possible. We deliver goods during working days from 08: 00-17: 00. In the case of goods made to measure (order) of the Buyer, the delivery time is within 10 working days from receipt of payment to the bank account of the Seller or execution of the order in the case of payment by cash on delivery.

4. Delivery times are extended in case of unexpected, not caused by the Seller, such as. unexpected force majeure, bets and other obstacles that cannot be influenced by the Seller.

5. If there are several goods in the order and some of them are not in stock, the Seller informs the Buyer with the possibility of partial deliveries. This also applies if there is only one item in the order.

6. The buyer is obliged to completely unpack the goods immediately after delivery of the consignment and find out whether it is mechanically damaged. In case of mechanical damage or incompleteness of the shipment, it undertakes to immediately inform the Seller.

7. The buyer is obliged to provide cooperation for the smooth receipt of the goods. If the Buyer fails to do so and the goods will be returned at the expense of the Seller due to repeated failure to reach the Buyer, the Seller is entitled to compensation from the Buyer in the amount of actual costs of an attempt to unsuccessfully deliver the goods.

1. The Buyer makes a complaint in writing by post at the Seller's address or by e-mail at the e-mail address info@cannature.eu within the statutory warranty period, which is 24 months, unless otherwise provided by law or unless otherwise agreed, and begins to run from acceptance of goods by the Buyer.

2. When making a complaint, the Buyer is obliged to send the Seller, together with the claimed goods, the original tax document and the original warranty card (if it was delivered with the product). The Seller will not accept the claimed goods sent by the Buyer cash on delivery. The goods must be suitably packed to prevent damage to the goods during transport, and we recommend sending the goods by registered mail and as an insured shipment.

3. When making a complaint, the buyer is obliged to truthfully state all required information, in particular to accurately indicate the type and extent of the defect of the goods. The Buyer is obliged to clearly take a picture of these defects and send it to the above email address.

4. The Seller is responsible for defects that he finds on the sold goods when taken over by the Buyer and for defects that occur after taking over and using the goods during the warranty period.

5. The seller is not liable for defects caused in particular by the following use: mechanical damage, unavoidable event (natural disaster, mishandling), contrary to the instructions for use and usual use, in special cases, if it follows from the nature of the matter and the intervention of an unauthorized person, including the user, or other unprofessional intervention, use of goods in conditions that do not correspond to their humidity, chemical and mechanical influences of natural environment of goods, neglect of care and maintenance of goods, damage to goods by excessive load, use of goods contrary to conditions in documentation, general principles , technical standards or safety regulations or other breach of warranty.

6. The seller shall determine the method of handling the complaint immediately, in difficult cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of the complaint and then settle the complaint within , which may not be longer than 30 days from the filing of the complaint. Complaint handling will be notified to the Buyer by telephone, in writing or by e-mail. Complaint handling takes a maximum of 30 days from the date of delivery of the claimed goods to the Seller, unless otherwise agreed.

7. In the case of a complaint filed within 12 months from the purchase of the product, the Seller may handle the complaint by rejection only on the basis of professional assessment. If the Seller rejects the complaint made after 12 months from the purchase of the product, the Seller is obliged to inform the Buyer about to whom the product can be sent for professional assessment. For the purposes of handling complaints, professional assessment also means the opinion of an authorized person or a person authorized by the manufacturer to perform warranty repairs. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be borne by the Seller, regardless of the result of the expert assessment.

8. In the case of a defect that can be removed, the Buyer has the right to have it removed free of charge, in a timely and proper manner. The Seller decides on the method of eliminating the defect and is obliged to eliminate the defect without undue delay. If it is a defect that cannot be removed and which prevents the thing from being properly used as a thing without a defect, the Buyer has the right to exchange the thing or has the right to withdraw from the Purchase Agreement. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer cannot properly use the thing due to the recurrence of the defect after repair or due to a larger number of defects. A recurrence of a defect after repair is considered to occur when the same defect as at least twice rectified during the warranty period occurs again. A larger number of defects is considered when the goods have at least three remediable defects at the same time, each of these defects prevents the proper use of the goods. Instead of eliminating the defect, the Buyer may request the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of this part, if the Seller does not incur disproportionate costs due to the price of the Goods or the severity of the defect. If it is an irreparable defect, which, however, does not prevent the proper use of the goods, the Buyer is entitled to a reasonable discount on the price of the Goods.

9. If the Buyer has the right to exchange the Goods or the right to withdraw from the contract, it is up to the Buyer which of these rights to exercise. However, as soon as he chooses one of these rights, he can no longer change this choice unilaterally.

10. The Seller is obliged to settle the complaint and terminate the complaint procedure in one of the following ways: a) by handing over the repaired goods, b) by exchanging the goods, c) by returning the purchase price, d) by paying a reasonable discount on the price of the goods, e) by a written request f) justified rejection of the claim for the goods.

1. The Seller processes the personal data of the Buyer for the purpose of concluding the Purchase Agreement and for the fulfillment of its obligations towards the Buyer arising from the Purchase Agreement pursuant to § 10 para. 3 letter b) of Act no. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws as amended, especially when issuing an invoice / tax document, contacting the Buyer in connection with processing his order, delivery of ordered goods, handling complaints, registration on the Online Store, information on special offers and news. The Seller further processes personal data for the benefit of the Buyer in order to keep a history of his orders and increase the comfort of his further purchases.

2. The seller declares that he will process personal data in accordance with good morals and will act in a manner that does not contravene Act no. 122/2013 Coll. or other generally binding legislation and will not circumvent them. The seller declares that he will not enforce the consent of the person concerned.

3. The Seller processes the Buyer's personal data to the extent: first name, surname, e-mail address, billing address, delivery address, contact telephone number, other personal data necessary for the fulfillment of the Seller's obligations under the Purchase Agreement.

4. By sending the order, the buyer consents to the processing of his personal data to the extent of these terms and conditions. The Buyer grants the Seller this consent for a period of 10 years. The Buyer may revoke the consent to the processing of personal data at any time in writing. The consent expires within 1 month from the delivery of the revocation of the consent by the Buyer to the Seller.

5. The Buyer also agrees that the Seller shall provide the Buyer's personal data to the transport company necessary for the delivery of the goods and with the processing of the order.

6. The Seller declares and the Buyer agrees that the Buyer's email address and no other information about the Buyer, which is not sufficient to identify the person of the Buyer, is provided to entities operating web portals heureka.sk, najnakup.sk, pricemania.sk and other serving portals for comparing the prices of goods provided in different shops and e-shops. The Buyer's email address is provided to them in order to review the Buyer's satisfaction with the processing of the order placed on the Seller's Online Store. The satisfaction check is carried out in such a way that the person operating the web portal for price comparison may or may not send a short evaluation questionnaire, which the Buyer may or may not fill in. The evaluation will then be reflected in the evaluation on the relevant comparison web portal.

7. The buyer may request a change of his personal data in writing or by e-mail at info@cannature.eu

In the event that the customer is not satisfied with the way in which the seller has handled his complaint or believes that the seller has violated his rights, the customer has the right to contact the seller for redress. If the seller responds to the customer's request according to the previous sentence or does not respond to such a request within 30 days from the date of its sending to the customer, the customer has the right to file a motion to initiate alternative dispute resolution under § 12 of Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws. Likewise, the Seller's claims against the Buyer can be asserted through a European platform. The relevant entity for alternative dispute resolution of consumer disputes with the seller is the Slovak Trade Inspection or other relevant authorized legal entity entered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/); the customer has the right to choose which of the listed ADR entities to turn to. The customer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for an alternative dispute resolution for their consumer dispute. which of the above-mentioned ADR entities will contact. The customer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for an alternative dispute resolution for their consumer dispute. which of the above-mentioned ADR entities will contact. The customer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for an alternative dispute resolution for their consumer dispute.

1. The Seller reserves the right to impose a contractual penalty on the Buyer in the amount of € 15, in the event of a purchase contract which the Buyer did not cancel or withdraw from and did not pick up the goods and was returned to the Seller or invited by the Seller to take over the goods. you did not take over the goods.

2. This contractual penalty does not include transport costs as well as other costs of the Seller related to non-fulfillment of the purchase contract.

3. Payment of the contractual penalty does not release the Buyer from the obligation to pay the agreed purchase price, unless otherwise agreed with the Seller.

1. The Seller reserves the right to change and supplement these terms and conditions and complaint conditions without prior notice to the Buyer. In the event of a change in the business conditions or complaint conditions, the entire purchase process is governed by those business conditions that were valid at the time of sending the order to the Buyer and these are accessible on the Seller's website.

2. The complaint procedure is an inseparable part of these business conditions.

3. By sending the order, the Buyer has read the business conditions as well as the complaint conditions and understood their wording. By sending the order, the buyer also consents to the processing of his personal data pursuant to Art. XI.

4. These terms and conditions, including their integral parts, enter into force and effect on October 12, 2017.

5. These business conditions and complaint conditions take effect against the buyer by concluding a purchase contract.

6. The purchase contract can be concluded in the Slovak language, or in other languages, if this will not be a reason for the impossibility of concluding it.